Queue Multi-Line Call Forward System
Businesses that use a multi-line queuing approach now have an electronic queuing solution that fits the way they do business. Queue Multi-line optimizes customer throughput and increases service efficiency by streamlining the way agents hail customers. With a simple button-push on queue wireless remote, agents instantly alert the next waiting customer and effortlessly guide them to an open service position using audio and visuals from the LCD display.
Queue Multi-line automatically rotates through the lines, pulling customers in a fair and distributed manner. And since multiple open positions can be seen on screen at any given time, customers queue 1 Button Remote experience less confusion and frustration and know exactly where to go. Front-end Supervisors can even control line access during slow-traffic or high-traffic periods by opening and closing lines with a master wireless remote.
Queue wireless communication enables fast and easy installation – just plug it in and turn it on! Its self-contained architecture works independently from other networks, keeping proprietary information safe and secure.
Eliminates agent “down time” due to inefficient queuing processes.
Decreases average wait time by optimizing customer throughput.
Works independently from your other networks, keeping proprietary information safe and secure.
Supports multi-line environments without the need of a physical attendant.
Automatically rotates through each line, in turn, to pull customers in a fair and distributed manner.
Displays multiple open positions at any given, dramatically reducing customer confusion and frustration.
Optional media capability ensures advertising and promotional opportunities.
Choose pre-installed alerts, voices, and images, or create your own.
Wireless technology makes it easy to add or move station remotes – up to 99.
Wirelessly control numerous peripheral devices such as station lights or security doors.