How much is my shipping?

Sometimes due to the weight and complexity of some of our products and different warehouse locations, freight charges cannot be automatically calculated prior to submitting your payment information.
  • Small and light products: Many of our products are shipped via FedEx© or UPS© ground, when this shipping method is available you will see the exact shipping estimate before the checkout.
  • Large and heavy products: Due to the weight and complexity of some of our products and different warehouse locations, often freight charges cannot be automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page. When the shipping cost is determined you will be notified with total cost of your order. Click here for more information about "Shipping heavy orders on a palette LTL (less than a truckload)".
Promotional Free Shipping
Applies to 48 continental US states only and may be conditional on the minimum order amount that is indicated on the promotional materials! Promotional free shipping is not valid for AK, HI, PR and Canada. Depending on numerous factors, we may find that we cannot ship your order at no charge. In such a case, we will contact you with the shipping estimate and if you refuse additional charges we reserve the right to cancel the order.

Shipping to Alaska, Hawaii, Puerto Rico and Virgin Islands
Orders shipped to Alaska, Hawaii, Puerto Rico or the Virgin Islands will be subject to shipping charges. W
e will contact you with the shipping estimate and will process your order after you approve the shipping charges.

Rush Deliveries
This service is available; however an additional charge will be added to your final total amount. Please contact our customer service department.

Shipping to Canada
All items on our website will ship from the United States. Items All prices shown are in U.S. dollars. Please add 5-10 days for delivery. Please note that rush delivery is not available to Canada.
Crowd Control Direct, Inc is not responsible for any custom duties, broker fees, or any other international fees charged for shipments outside the United States. Customer is responsible to pay such fees before shipment.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What to do if your shipment arrives damaged?

"Before signing for any delivery, be sure to inspect the packages for any sign of damage. If you discover any items are damaged refuse shipment on the damaged items only. Receive all other items.

If in transit the boxes appear to have been damaged, make note of this on the delivery receipt before signing for the delivery. Then, contact Crowd Control Direct, Inc, Customer Service Department so that we can arrange to replace your damaged merchandise and schedule the shipper to inspect the damaged packages.

If any concealed damage is discovered, contact our Customer Service Department immediately upon discovery of the damage and we will begin the process of replacing the damaged items. You generally have 24 hrs to report any concealed damage. Digital photos of the damages are also helpful. Please email them to "

How do I return my product?

Return Policy - due to the nature and complexity of many of our products not all orders are returnable. We will always try to work with you if need to make an exchange.

Returnable orders (up to 30 days from the time of the shipment).
If you would like to return merchandise for any other reason than items being damaged or incorrect, a restocking charge of 25% will apply to any items returned within 30 days.

Shipping cost - the shipping cost is not refundable. “Free shipping” means that the average shipping cost was calculated into the price of the product. When you are returning such product the actual shipping cost will be deducted for the refund.

Not returnable orders
Any items that are customize according to a customer's requirements including all our carpet runners are not returnable. All crowd control ropes are not returnable except the standard, 6’ or 8’ ft. red and black velvet ropes.

Prior to returning any merchandise, you must contact our customer service department to receive a Return Merchandise Authorization Number (RMA#). Orders returned without RMA # may experience delays in processing.

If items are not returned in resalable condition, the cost to refurbish will be deducted from the credit. IMPORTANT: When returning products, be sure to send them back pre-paid, insured, and save your shipper's tracking numbers. Without your tracking numbers, it will be difficult to prove that your return arrived at our factory.