Frequently asked questions before ordering.When you have questions before placing the order.
If you have concerns about the product or shipping, you can call or email us or better yet, place your order online and
write your notes in the order comments box
. We will assign it to the customer support specialist who is most knowledgeable in the particular topic and will fill your order only after your approval, read more here.
Can you ship on our Fedex or UPS account?
Custom orders and inquiries.
Q. Can I buy a part that is listed on our website that I want to use for a custom project that I’m creating?
A. Our company focus is selling queueing systems to businesses, some of our customers purchase products to use in their residences. As much as we would like to help, we don’t have resources to support small inquiries especially for custom creative projects and residential installations. You can expect 1 or 2 business days delays in replying to such inquiries via the email.
Yes, please write your account number in the order comments
(Example: I would like to ship this order on my FedEx account instead, ship it ground, our account number XYXYX.) or email it to us after placing your order. If there was a shipping charge on the original order confirmation we will change it to $0 and will email you an updated invoice.
We have a limited inventory that can be shipped the same day if the order is placed by 8 PM Central Time or even as late as 9 PM in some cases. We ship UPS Air or FedEx Express from Chicago (ZIP 60616), there is a $25 fee for the orders that ships the same day and were placed after 5PM CST
Shipping & Order Tracking Support
Order Placed & Invoicing FAQ
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