Home > ELECTRONIC Queuing Systems > Simple - Single Line Queuing System
>>> For more information, or to schedule a demo, please call our Electronic
Queueing Specialist Direct Line
(800) 668-8090 or
email us

Simple - Single Line Electronic Queueing Systems

The ultimate single-line queuing solution. If you have a single line queuing environment or want to optimize the space you have available, then install a barrier system and single line call forward system. Our call forward systems will:
  • Reduce walk-aways by up to 94%

  • Speed queue flow and improve service times by 28%

  • Improve operational efficiencies by targeting resources to specific periods

  • Eliminate wrong queue frustrations by serving customers in the order they arrive; the fairest and fastest way

With a simple button-push on queuing wireless remote, agents instantly alert the next waiting customer and effortlessly guide them to an open service position using both audio and visuals from the LCD display. Additionally, multiple queuing systems can be configured to work together, allowing agents to use their remote to call customers from other service queues.


Single line call forward systems help reduce 'sweethearting' a form of employee theft where a customer chooses their cashier, usually a friend, who only scans the lower value items in their basket. Our SLQ systems ensure that customers are served by the first available till position so that the cashier choice is completely random. Any attempt by a customer to change their place in the queue to wait for particular cashier availability will appear obvious.


Powerful media capabilities enhance ROI (return on investment) and drive impulse sales at check-out. Simply swap out a USB media stick to instantly update media messaging. Between-queue messaging, in conjunction with in-queue merchandising solution can increase impulse sales at check-out by as much as 400% as well as dramatically decrease perceived wait times up to 40%. Our electronic queuing solution pays for

itself in a very short time.


Benefits:

  • Increases Customer Satisfaction.

  • Eliminates agent “down time” due to inefficient queuing processes.

  • Decreases average wait time by optimizing customer throughput.

  • Works independently from your other networks, keeping proprietary information safe and secure.

  • Increases impulse purchases.


Features:

  • Promotional stills or video can play between queuing prompts to keep customers engaged.

  • Up to 6 different interrupt modes allow media to play full-screen, split screen, or picture in picture.

  • Use the Qtrac LCD display or connect your own monitor.

  • Choose our pre-installed alerts, voices, and images, or create your own.

  • View your configured set-up in real time before going live.

  • Wireless technology makes it easy to add or move station remotes – up to 99.

  • Wirelessly control numerous peripheral devices such as station lights or security doors.

  • Control up to 3 different queues from a single remote with a simple push of a button.

  • Control up to 3 different queues from a single remote with a simple push of a button.


>>> For more information, or to schedule a demo, please call our Electronic
Queueing Specialist Direct Line (800) 668-8090 or email us
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